NextLuma Privacy Policy

Last Updated: June 1, 2025

NextLuma ("we," "our," or "us") is committed to protecting the privacy of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nextluma.com, use our "All-in-One AI Co-Pilot" services, or interact with us.

By accessing or using NextLuma, you agree to the terms of this Privacy Policy.

 1. Information We Collect

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Data"). This includes:

  • Information You Provide Directly:
    • Account Information: Name, email address, password, company name, billing address, payment information (processed by secure third-party payment processors).
    • User Content: Any text, images, prompts, inputs, or data you submit to our AI tools for processing or generation.
    • Communications: Information you provide when you contact us for support, send feedback, or participate in surveys.
  • Information Collected Automatically:
    • Usage Data: Information about how you access and use our services, including features used, time spent on pages, search queries, IP address, browser type, device information, and operating system.
    • Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., pixels, web beacons) to collect information about your Browse activities, preferences, and interactions with our services.
  • Information from Third Parties:
    • We may receive information from third-party services (e.g., payment processors, analytics providers, advertising partners) to help us operate and improve our services.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To Provide and Maintain Our Services: To operate, deliver, and improve NextLuma, including processing your requests and transactions.
  • To Personalize Your Experience: To tailor the services and content to your preferences and usage patterns.
  • For Communication: To send you service-related notifications, updates, security alerts, and support messages.
  • For Marketing and Promotion: To send you promotional communications about our products, services, and offers that may be of interest to you, where permitted by law.
  • For Analytics and Research: To understand how users interact with our services, identify trends, improve functionality, and conduct research to develop new features.
  • For Security and Fraud Prevention: To protect our services and users from fraudulent activities, unauthorized access, and other security threats.
  • To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf (e.g., payment processing, cloud hosting, analytics, customer support, marketing automation). These providers are contractually obligated to protect your data and only use it for the purposes for which it was provided.
  • AI Model Providers: When you use our AI tools, your prompts and inputs may be sent to third-party AI model providers (e.g., OpenAI, Google AI) to generate the desired outputs. We do not share personally identifiable information with these providers unless it is explicitly part of your input.
  • Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to a successor entity.
  • Legal Compliance and Protection: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order or government agency request). We may also disclose it to protect our rights, property, or safety, or the rights, property, or safety of others.
  • With Your Consent: We may share your information for any other purpose with your explicit consent.

4. Data Security

We implement reasonable technical and organizational measures to protect your Personal Data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

 

5. Your Data Rights

Depending on your jurisdiction, you may have the following rights regarding your Personal Data:

  • Right to Access: Request a copy of the Personal Data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete Personal Data.
  • Right to Erasure ("Right to Be Forgotten"): Request deletion of your Personal Data.
  • Right to Restriction of Processing: Request that we limit the way we use your Personal Data.
  • Right to Data Portability: Request to receive your Personal Data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to our processing of your Personal Data for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: If we rely on your consent to process your Personal Data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided below.

6. Cookies and Tracking Technologies

We use cookies to enhance your experience, analyze site usage, and support our marketing efforts. You can control cookie preferences through your browser settings. Blocking certain cookies may affect the functionality of our services.

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7. Children's Privacy

NextLuma is not intended for use by individuals under the age of 18. We do not knowingly collect Personal Data from children under 18. If we become aware that we have collected Personal Data from a child under 18 without parental consent, we will take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

NextLuma Refund Policy

Last Updated: June 1, 2025

This Refund Policy applies to paid subscriptions for NextLuma services.

1. Refund Eligibility

We strive for your satisfaction with NextLuma. If you are not entirely satisfied with your paid subscription, you may be eligible for a refund under the following conditions:

  • New Subscriptions: For new, first-time paid subscriptions, you may request a full refund within  7 days of your initial payment.
  • Technical Issues: If you experience significant, unresolvable technical issues that prevent you from using the core features of NextLuma, and our support team is unable to resolve them within a reasonable timeframe, you may be eligible for a pro-rata refund for the unused portion of your subscription period.

2. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • After the 7-day refund period for new subscriptions has expired.
  • For subscription renewals.
  • For partial usage of the service (e.g., if you've used a significant portion of your monthly credits/usage limits).
  • If you cancel your subscription mid-term without meeting the "Technical Issues" criteria.
  • If your account has been terminated due to a violation of our Terms of Service.
  • For any promotional, discounted, or free trial upgrades.
  • For any add-on purchases, credits, or one-time fees.

3. How to Request a Refund

To request a refund, please contact our support team at billing@nextluma.com within the eligible timeframe. In your request, please include:

  • Your NextLuma account email address.
  • Your subscription details (e.g., plan name, date of purchase).
  • A brief explanation for your refund request.

4. Refund Processing

  • Upon receiving your refund request, we will review it against our eligibility criteria.
  • If approved, your refund will be processed to the original payment method within 7 business days. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.
  • Upon refund, your access to the paid features of NextLuma will be revoked, and your account may be downgraded to the free plan.

5. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website.

6. Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

  • Email: billing@nextluma.com 
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